Items may be returned for a refund or exchange up to 21 days from the date of delivery. Returned items must be in their original, unused condition as shipped to the customer. Refunds will be issued to the original payment method. Refunds typically take 5-10 business days to hit your account. Items received after 21 days may be refunded via store credit at backer.gg’s sole discretion.
All returns can be sent to the return address printed on the shipping label and packing slip. If possible, please include the original packing slip with your return; doing so will ensure your return can be processed in a timely manner. Please include the email you used when you placed the order with all returns.
Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs unless the item has arrived damaged. All refunds will be for the purchase price of the returned item(s) plus tax (if applicable), excluding the cost of shipping.
If you receive an item damaged or there was a mistake on our part (e.g. you received the wrong item or color from your original order), you will be reimbursed for the complete purchase price, including shipping fees.
After you place an order, it will be processed and shipped within 1 business day. Domestic orders arrive between 5-10 business days, and international orders between 14-21 business days.
Backer.gg is not responsible for any lost or stolen packages once delivered.
If you have any other questions concerning your order, please contact us at email@example.com.